dbb99's Privacy Policy

1 Introduction & Scope

dbb99 ("we", "our", or "the platform") operates a safe and trusted online entertainment service for Bangladeshi players. This Privacy Policy ("Policy") applies to the dbb99 website, mobile platform, and all related services.

The purpose of this policy is to clearly inform you what types of personal information we collect, how it is used, who it may be disclosed to, and what steps we take to protect your information. If you do not agree with this policy, please refrain from using our services.

This policy should be read alongside our Terms & Conditions and Responsible Gaming policy. These three documents together define the overall framework of the relationship between you and dbb99.

2 Information We Collect

dbb99 collects only the information necessary for providing services, managing accounts, ensuring security, and meeting legal obligations. The information we collect falls into the following categories:

2.1 Identity Information

This includes information you provide to us when registering an account:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Address details

2.2 Financial Information

We collect your payment-related information to process transactions. dbb99 supports only local Bangladeshi mobile payment methods — bKash, Nagad, and Rocket. Your mobile number and transaction details are recorded through these methods.

2.3 Technical & Usage Information

Information automatically collected while you use our platform:

• IP address and device type
• Browser type and version
• Date, time, and duration of visits
• Which pages were visited and which features were used
• Referral URL (how you arrived at our site)
• Cookie and session data

2.4 Communication Information

When you contact our support team — via live chat or email — a record of that conversation is kept. This helps us improve our service quality and resolve issues in the future.

3 How We Collect Information

dbb99 collects information in the following ways:

• Directly provided information: Information you provide yourself during account registration, profile updates, transaction management, or when contacting support.
• Automatic collection: Information collected while using the platform through cookies, web beacons, and similar tracking technologies.
• Information from third parties: Information received from trusted verification service providers for the purpose of identity verification or fraud prevention.

4 Purpose of Data Use

We use the collected information only for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Confirming 21+ age verification and enforcing responsible gaming policies
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving issues
• Ensuring platform security and technical performance
• Complying with applicable laws and regulations
• Delivering a personalized service experience

5 Disclosure & Sharing of Information

dbb99 does not sell or rent your personal information to any third party. However, information may be disclosed in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who carry out specific functions on our behalf — such as payment processing, identity verification, technical support, and data analysis. All such providers are bound by confidentiality agreements with us and may only use the information for specified purposes.

5.2 Legal Obligations

We may be required to disclose information if mandated by a court order, a lawful request from a government authority, or applicable law.

5.3 Corporate Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant new entity. In such cases, we will notify you in advance and the same standard of privacy protection will continue to apply.

6 Cookie Policy

dbb99 uses cookies and similar technologies to improve platform performance and personalize your experience. The types of cookies are as follows:

• Essential cookies: Required for the basic functioning of the platform — maintaining login sessions, storing security tokens, etc. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to understand and improve how the platform is used. These collect anonymous data.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some important platform features to stop working properly.

7 Data Security Measures

dbb99 applies industry-leading security measures to keep your information safe:

• SSL Encryption: All data transmission is protected by 256-bit SSL/TLS encryption, keeping communication between your browser and our servers completely private.
• Encrypted Database: Collected information is stored in encrypted form.
• Access Controls: Only authorized personnel, and only for necessary work purposes, have access to your information.
• Regular Security Reviews: Our security measures are regularly reviewed and updated.
• Two-Factor Authentication: Two-step verification is available for account access.
• Fair Play Verification: Independent testing systems are used to ensure the fairness of gaming outcomes.

However, no transmission of information over the internet is entirely risk-free. Even with the highest level of precaution, no system can guarantee 100% security.

8 Data Retention Period

dbb99 retains your information only for as long as it is necessary or legally required:

• Account information is retained for as long as the account remains active.
• Financial and transaction records are retained for a defined period after account closure to meet legal obligations.
• Information required for legal claims or dispute resolution is retained until the relevant matter is fully resolved.
• Communication records are deleted after a specified period from the time they were collected.

9 Your Rights

As a user of dbb99, you have the following rights:

9.1 Right to Access

You may request a copy of the information we hold about you.

9.2 Right to Rectification

If your information is incomplete or incorrect, you may request that it be corrected. You can update many details yourself by logging into your profile.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

9.4 Right to Object to Processing

You may object at any time to marketing communications and certain analytical processing.

9.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We will process your request and respond as soon as possible.

10 Protection of Minors

dbb99 strictly provides services only to those aged 21 or above. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor is using or has used our platform, the relevant account and information will be deleted immediately.

A note to parents — please monitor the online activity of your minor children or dependents. If you suspect that a minor is using our platform, please notify our support team immediately.

11 International Data Transfers

dbb99 primarily serves the Bangladesh market. However, some of our technology service providers may be based in other countries. In such cases, information may be transferred internationally, but always with adequate safeguards in place.

Countries to which data is transferred may not have data protection standards equivalent to those in Bangladesh. However, we ensure contractual and technical safeguards in all cases.

12 Third-Party Links & Services

The dbb99 platform may integrate third-party service providers — such as game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). These third parties have their own privacy policies that are outside our control. We do not take responsibility for their data collection or usage practices.

13 Policy Changes

dbb99 may update this privacy policy from time to time. In the event of changes, we will:

• Publish the updated policy on this page and update the "last revised" date.
• Send a notification to your registered mobile number or email for significant changes.
• Continued use of the platform after changes will be considered as your acceptance of the updated policy.

You are encouraged to review this page regularly to stay informed about the latest privacy policy.

14 Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us:

• Live Chat: 24/7 live chat support is available on the dbb99 platform.
• Email: [email protected]

Our support team is able to assist you in both Bangla and English.