dbb99 Terms & Conditions

1. General Provisions & Acceptance

These terms and conditions ("Terms") govern the use of the dbb99 platform and all services under it. By visiting the dbb99 website, creating an account, making a deposit, or playing any game, you fully accept all provisions of these Terms.

These Terms form a legally binding agreement. If you disagree with any part of these Terms, please refrain from using our platform.

dbb99 is an online entertainment platform offering sports betting, casino games, live casino, and other interactive gaming services. All our services operate on the basis of SSL encryption and fair play principles.

2. Account Registration & Management

2.1 Registration Process

To create an account on dbb99, you must provide accurate and complete information. Providing false or misleading information may result in immediate account cancellation.

• Each individual may open only one account.
• Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• Accounts may not be transferred to third parties.
• It is your responsibility to keep your login credentials (username and password) completely confidential.

2.2 Identity Verification

dbb99 may request documents required for identity verification at any time. Failure to provide the required documents may result in account restriction or suspension.

2.3 Account Security

It is your own responsibility to ensure the security of your account. If you suspect any unauthorized access to your account, notify our support team immediately.

3. Age Restriction & Eligibility

The minimum age to use dbb99 services is 21 (twenty-one) years. This platform is only available to those aged 21 or older.

At the time of registration, you must confirm that:

• You are at least 21 years of age.
• You are using the platform voluntarily and of your own decision.
• You are managing transactions from your own account.
• You are not subject to any prohibition on gambling.

4. Deposits & Withdrawals

4.1 Deposit Methods

For depositing funds on dbb99, we support Bangladesh's popular mobile banking services: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank.

The minimum deposit amount is ৳300 for each method. Deposits are generally credited to the account instantly.

4.2 Withdrawal Methods

The same methods are used for withdrawals: bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳800.

The withdrawal process is generally completed within 15 minutes to 2 hours. However, if verification is required, this time may be longer.

4.3 Withdrawal Terms

• Withdrawals must be made via the same payment method used for the deposit.
• Before withdrawing bonus funds, the specified wagering requirements must be met.
• Large withdrawal amounts may be on hold until identity verification is complete.
• dbb99 reserves the right to withhold withdrawals if fraud or rule violations are suspected.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a bonus of ৳1,500 — total balance ৳2,500; or depositing ৳12,000 gives a bonus at the maximum limit of ৳8,000 — total ৳20,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15x (fifteen times), calculated on the bonus amount only — not on the combined total of deposit and bonus.

Example: ৳1,500 bonus × 15 = ৳22,500 in bets must be completed before winnings from the bonus can be withdrawn.

5.3 General Bonus Terms

• Each bonus has its own validity period; unused bonuses will be cancelled after the period expires.
• The welcome bonus applies when depositing via any one of the following methods: bKash, Nagad, or Rocket.
• If an attempt is made to abuse bonuses through multiple accounts, all associated accounts will be closed.
• dbb99 reserves the right to modify or cancel the bonus program at any time.
• Multiple bonus offers cannot be combined at the same time, unless specifically stated otherwise.

6. Betting & Gaming Rules

6.1 Betting Policy

All bets on dbb99 are considered final. Once a bet is confirmed, it cannot be cancelled, unless required due to a technical error.

For sports betting, the outcome of a bet depends on the official or formal announcement of results. In any disputed event, dbb99's decision is final.

6.2 Game Fairness

All games on dbb99 are operated following fair play principles. Games available on our platform are developed by reputable game providers and go through their own quality control processes.

6.3 Technical Issues

If a game is left incomplete due to a disconnection or technical error, dbb99 will take action based on the last saved state of the game. dbb99 cannot be held responsible for any service disruption.

7. Prohibited Conduct & Fraud

The following activities are strictly prohibited on the dbb99 platform:

• Using false or fraudulent information to create or manage an account.
• Using automated software, bots, or scripts to play games or place bets.
• Conducting coordinated or artificial betting activities for the purpose of gaining bonus advantages.
• Using the platform for money laundering or illegal financial activities.
• Hacking, phishing, or any other cybercriminal activity.
• Threatening, harassing, or deceiving other users.
• Intentionally exploiting any technical vulnerability in the platform.

If any such activity is proven, the account will be permanently closed and all balances may be forfeited. dbb99 reserves the right to take legal action if necessary.

8. Privacy & Data Protection

dbb99 gives the highest priority to the protection of your personal information. All transactions and personal data on our platform are kept secure using SSL encryption technology.

To learn more about how your information is collected, used, and stored, please visit our Privacy Policy page.

• Your personal information is not sold to third parties.
• The information provided is used solely for the purpose of delivering services and verifying identity.
• Information may be shared with authorities in cases of legal obligation.

9. Responsible Gaming

dbb99 places the highest importance on responsible gaming. We believe that gaming should be used for entertainment purposes only and should never be a cause of financial stress.

For your own protection, you can contact us at any time to put the following measures in place:

• Setting daily, weekly, or monthly deposit limits.
• Temporarily suspending your account for a set period.
• Enrolling in a self-exclusion program.

For detailed information and support related to responsible gaming, please visit our Responsible Gaming page.

10. Limitation of Liability

dbb99 accepts no liability for the following:

• Loss caused by internet disconnection or technical issues from third parties.
• Unauthorized access to your account resulting from the disclosure of your own login credentials.
• Financial loss resulting from losing bets — betting is always a risk-bearing activity.
• Force majeure situations — natural disasters, war, government restrictions, or any other uncontrollable event.

The maximum limit of our possible liability is the total amount you have deposited during the relevant period.

11. Account Suspension & Closure

11.1 At dbb99's Initiative

dbb99 reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• If a breach of these Terms is proven.
• In cases of providing false information or failure to complete identity verification.
• If fraud or fraudulent activity is suspected.
• If an account has been inactive for an extended period (in accordance with the defined inactivity policy).

11.2 At the User's Initiative

You may close your account at any time by contacting our support team. Before account closure, withdrawal of the available balance is possible subject to applicable terms being met.

12. Dispute Resolution

In the event of any dispute or complaint, it is recommended to contact our customer support team first. Our team is available 24/7 via live chat and email.

Dispute resolution process:

1. Submit a complaint via live chat or email ([email protected]).
2. Our support team will review the complaint and gather the necessary information.
3. A decision will be communicated once the investigation is complete.
4. If you are not satisfied with the initial decision, you may request a review.

Each dispute is considered individually on a case-by-case basis. dbb99's final decision is binding.

13. Changes to Terms and Conditions

dbb99 reserves the right to amend, modify, or update these terms and conditions at any time. Changes will take effect as soon as they are published on this page.

In the case of significant changes, we will attempt to send a notification to your registered email address. However, failure to provide this notification does not reduce the validity of the terms and conditions.

14. Contact

If you have any questions, comments, or concerns about these terms and conditions, please contact our support team:

• Live Chat: Available 24/7 — contact us directly through the platform.
• Email: [email protected]

Our support team is able to provide assistance in both Bengali and English.